The monthly Pragati meeting on Wednesday turned out to be a reality check for real estate regulators (Reras) with PM Narendra Modi asking probing questions to top state officials, including if they have ever tried to find out whether homebuyers are satisfied with the “disposal” of complaints. Modi also pointed out how just totting-up redressal numbers wasn’t enough. The PM directed all state chief secretaries to hold regular reviews and ensure that there is “complete redressal” of homebuyers’ grievances. Sources said to the discomfort of officials, the PM, while reviewing “issues related to Reras”, said realtors send complaints to him how some Rera officers do not listen to them until “arrangements (vyavastha)” are made. He instructed the chief secretaries to look into this serious issue. In a statement, the PMO said Modi emphasised on the need to improve quality and timeliness of disposal of grievances related to the real estate sector to ensure justice and fairness for homebuyers. “The PM emphasised that strict compliance with Rera provisions is critical for restoring trust in the housing market. Cabinet secretary briefs on actions taken after last Pragati meeting TOI has learnt that Cabinet Secretary T V Somanathan on Wednesday gave an update on the actions taken after the last Pragati meeting in which the PM had issued directions. Sources said a large share of complaints identified were no supply of water even after laying of pipelines, homes still waiting for getting taps within premises, and bad quality water. They added that Somanthan also told the PM that a module on land acquisition is being prepared to train new recruit civil servants and also to improve land records in border areas in Arunachal Pradesh.
 

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