Eight years after its formation in 2017, the state’s real estate regulatory authority is still grappling with a significant backlog of unresolved complaints. Of the 29,374 complaints filed so far, 7,310 remain pending, prompting calls from homebuyers, legal experts, and activists for faster redressal and stricter enforcement of orders.

Although the authority has resolved 21,888 cases and conducts both online and offline hearings, the rising number of unresolved cases has concerned consumer groups. They emphasized the need to appoint more adjudicating officers and establish regional benches to manage the growing caseload.

The authority has registered over 50,000 real estate projects — the highest among state-level regulators — with nearly half of them located in major metropolitan regions. However, stakeholders argued that this large operational scale has not been matched by sufficient capacity to handle consumer grievances.

At present, the authority has one chairperson, two members, and three adjudicating officers. Activists pointed out that this limited setup cannot manage the volume of complaints. They noted that some cases take two to three years, and in rare instances up to five years, to be resolved — despite legal provisions requiring resolution within six months. To clear the growing backlog, they stressed the urgent need to increase the number of authority members and expand adjudicating strength.

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