MCG and MCM have introduced artificial intelligence (AI) to boost revenue from property tax. MCG has so far generated a revenue of Rs 200 crore, which is around 72% of its target set for FY26, and MCM's has already crossed the Rs 29 crore-mark, the revenue it generated in the last fiscal year. We took the data of self-certified properties with the highest dues and used generative AI, which is a bot, to call the owners. This bot answers in real time. If you did not pay property tax, it will ask you what difficulties you faced and subsequently address your concerns. Before reaching out to people, we segregated the data into categories of those who promised to pay or refused to pay the taxes and those who faced difficulties in paying them. Most of the people contacted ended up paying the taxes. Using AI for property tax collection was started as a pilot project in Yamunanagar, where Sinha served as the civic body commissioner before heading MCM. Meanwhile, residents pointed out that since MCG was generating so much revenue, it should invest money in the city's development. "The city is clearly lacking the kind of manpower and machinery it needs to function. MCG should learn from other municipal corporations and invest in the right kind of machinery," said Gauri Sarin, convener of the group Making Model Gurugram.
 

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